These terms apply to all Herranterttu holiday apartments.
The booking is confirmed when the advance payment, one third of the total price, has been paid by the due date. An invoice with a payment term of 7 days is sent after the booking confirmation. The final payment is due one month before your stay begins. The advance payment and the final payment are on the same invoice.
You can pay by bank transfer or PayPal, which also accepts credit cards. Payment instructions are sent with the invoice.
Failure to pay does not constitute a cancellation. Herranterttu Holiday Apartments reserves the right to cancel a booking if payment has not been made by the due date. The cancellation is deemed to have taken place upon receipt of written notification.
If the booking is cancelled at least 30 days before the rental period starts, everything you have paid is refunded except the advance payment.
If the booking is cancelled less than 30 days before the rental period starts, the full rent is charged. We recommend checking whether your travel insurance covers cancellation.
Sheets and towels are not included in the basic price of the apartment. In the high season the beds are made up ready. Bed linen is added to the invoice at €25 per person.
You may bring your own bed linen and towels, but you must tell us when you book. Otherwise the price of the linen sets is added to the price list rate.
Final cleaning is included in the price. The apartment also has basic supplies: toilet paper, kitchen roll, detergents and cleaning equipment. You will find them in the cleaning cupboard.
Supplies are only topped up at the changeover cleaning. If you use more than expected, please buy extra supplies yourself.
We have done our best to offer a beautiful, clean and cosy place for your holiday. When you leave, please make sure the apartment is left in order. If you move furniture, please put it back in place. Final cleaning does not include taking the rubbish to the waste shelter or doing the dishes.
The apartment keys are in the key box by the door. The code for the key box is sent with your booking confirmation. One key is fixed to the cord inside the key box; please leave the other on the hook in the porch. A lost key is charged at €100.
There is firewood in the outdoor storage. Please remember to switch off the ventilation fan when you light the fireplace so that smoke does not come inside. The firewood is not restocked in the summer season.
The apartment has free Wi-Fi. You will find the login details in the apartment.
The apartment is available from 4 pm on the day of arrival until 12 noon on the day of departure. Other times can be agreed if possible.
Any remarks about the condition or equipment of the apartment must be made directly to the caretaker during your stay, so that we can react in time.
Guests must report immediately, and compensate for, any damage they cause to the apartment or its furnishings.
Pets are welcome. The extra charge is €40 per pet.
Smoking is strictly prohibited inside the apartment.
We wish you a very pleasant holiday.
Kristiina Toiviainen
+358 40 5880 785
Caretaker
jjh.huolinnat
+358 41 3124518
Just ask. We would rather answer beforehand than sort things out afterwards.